Thursday, September 15, 2011

Update on Our Mangled Paypal Account

Paypal effectively mangled our operating funds for pretty much an entire month between August and September. Unlike their agreement, which specifies exactly how and in what time frame they are bound to resolve issues, the circumstances that they hoisted upon us weren't outlined in their own rules of engagement. You see, there was actually nothing wrong with our account. They had requested updated information, of which we produced immediately and fully. But, despite meeting all requirements, our account remained locked.

  Unfortunately, there were no rules for what they were doing to us. They gave no indication as to what to expect or when to expect resolution. We were basically just shut out. As one of their supervisors said, "Even I can't access the people who deal with this". Wow, pretty scary.

  So, with tons of conflicting messages from the various Paypal people we spoke to, basically one hand not knowing what the other hand was doing, there was no end in sight or controls in place to make them accountable. We were simply adrift indefinitely, unable to pay our bills for the first time in the history of our organization. 

  Due to the considerable horror stories we've heard about Paypal seizing accounts, we count ourselves extremely lucky now, however, to have been allowed back into our account where we could retrieve what was rightfully ours.

  But getting our funds back was just half the equation. Having our account locked down also prevented us from our normal monthly business transactions that raises money for the months ahead. August and September are typically good months for us and those efforts have pretty much been lost.

 The emergency fundraising we did via the awesome Amazon payment buttons on the the right of blog here have raised about $700, for which we are grateful. We covered our immediate needs but failed our normal momentum during our down time.

  We are continuing our emergency fundraising via the Amazon payment buttons on the right while we catch up. If you can pay some breast health forward, the person you help may be yourself or someone you love.  ♥

  I am working on the email receipts to the 32 donors who gave last week, please don't think you've been forgotten. Thank you again for your help and support.

Anni Bricca
Founder Breast Health Foundation

No comments:

Post a Comment